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FAQ

Payment Method

We accept Paypal payment. If you choose PayPal as a payment option for your order during checkout, you will be redirected to the secure payment environment of the PayPal website.

If you have a PayPal account you can simply complete your order by logging in and authorizing the payment for your order. As soon as you have authorized the payment for your order, you will be notified and you will be redirected back to our studioluckyart.com website. The payment for your order has been made now and your order is completed and ready to be shipped to you.

If you do not have a PayPal account and wish to make the payment for your order with your credit card, you can do so by using PayPal’s guest checkout option. Once you have been redirected to the PayPal website simply click the bottom right link “Don’t have a PayPal account?”. You will now be directed to PayPal’s guest checkout page, where you can fill in your credit card details and make the payment without having a PayPal account. All major credit cards (VISA, MasterCard, American Express, and Discover) are accepted.


How will I receive my purchase after I order?

File delivery – Your files will be available to download once payment is confirmed. You should see a Download now link on the order confirmation page. You also receive an email with the ability to download the file.

There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn't been canceled or removed.


My product isn’t working properly. Can you help?

We are here to help! Contact us studioluckyart@gmail.com with the product name/URL, your program version, a description of the problem, and any screenshots that might help me understand the issue.

The text below will help you solve the most common problems


How do I uncompress the ZIP compressed file?

All our digital files are compressed into ZIP files. This means that you will be able to see the different files that are offered after you unzip the ZIP file.

On most recent computers, Mac and Windows, you just need to double click on the ZIP file to open it. You can then move the files to another folder, or just uncompress all the files. You can also right-click and then select “Extract all”.


I need instructions on how uncompress the ZIP compressed file

To unzip on MAC:

  1. Click the Unzip button.
  2. From the drop down menu, choose to unzip your files to your Mac, iCloud Drive, Dropbox or Google Drive.
  3. A "Finder style" window will open. ...
  4. Choose to unzip the Entire Zip file or Selected Items. ...
  5. 5Another option is to click the New Folder button.

 To unzip on Windows:

  1. To unzip a single file or folder, open the zipped folder, then drag the file or folder from the zipped folder to a new location.
  2. To unzip all the contents, press and hold the folder, select Extract All.


I can't find the SVG files in my download

SVG files are vector format images that can be opened/used in several different programs, that's why your computer might open it in a different software than expected. In order to open SVG files in your cutting/vector software, you have to upload the svg file (it can be marked with an internet browser's icon or as a HTML document) manually into the software canvas. If you're not sure how to do this, please contact me and I'll be happy to guide you.

 

Can I Use These Files If I Don’t Have A Cutting Machine?

Yes, absolutely. You can use the PNG file for iron-on transfers for making t-shirts.


Refund Policy

Due to the digital nature of StudioLuckyArt products SVG files and fonts, we do not offer refunds on any purchases/orders, BUT IF YOU HAVE ANY PROBLEMS or you have any questions about how to use the SVG file, please contact us studioluckyart@gmail.com. We are still able to assist with any problems with our unlimited support policy but are unable to provide a refund.


Do you do custom orders? I would like to have something specific made.

Yes. We mading and correction of files for plotters and laser machines and also adapt the files for your machine. You can contact us and we will help you to:

  • convert image to vector
  • creating customized designs in SVG EPS CDR CNC PNG PDF DXF formats
  • adaptive files to your cutting machine: SVG to PNG, SVG to Studio3, SVG to DXF, SVG to CNC
  • creating designs for Cricut pen and single line letters fonts

Contact us studioluckyart@gmail.com